Legal

Privacy Policy

Last updated: 25 June 2026

This policy explains how B's Windows & Exterior Cleaning (“we”, “us”) collects, uses and protects your personal information when you use our website or contact us about our window and exterior cleaning services. We are the data controller for the information you provide.

Who we are & how to contact us

B's Windows & Exterior Cleaning, a window & exterior cleaning business based in Saffron Walden, Essex.
Email: bscleaningcb10@gmail.com
Phone: 07981 134754

What information we collect

• Enquiry details — when you fill in our contact/quote form or email or call us, we collect your name, email address, phone number, your property location and any details you give us about the job.
• Website usage — if you accept analytics cookies, we collect anonymous usage data (pages viewed, device type, approximate location) to understand how the site is used. See our Cookie Policy.

How we use your information & our lawful basis

• To respond to your enquiry and provide a quote — to take steps at your request before entering a contract.
• To arrange and carry out cleaning work you book — to perform our contract with you.
• To keep records of work and payments — our legitimate interest in running the business, and to meet legal/tax obligations.
• To measure and improve the website — your consent (analytics cookies, which you can accept or reject).

Who we share it with

We do not sell your data. We only share it with service providers that help us run the business, including:

• Web3Forms — processes our contact-form submissions and delivers them to our inbox.
• Our email provider (Google) — stores the emails you send us.
• PostHog — privacy-focused website analytics (EU-hosted), only if you accept analytics cookies.

How long we keep it

We keep enquiry and customer records for as long as needed to provide our services and to meet our legal and tax obligations (generally up to 6 years for financial records), then delete them. Analytics data is retained in line with our analytics provider’s settings.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to data portability. To exercise any of these, email us at bscleaningcb10@gmail.com.

If you’re unhappy with how we handle your data you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.